Store Management

Cancellations/refunds

Sometimes customers change their minds, and cancellations need to be made and refunds given.

In a bricks-and-mortar store this can be a serious headache involving receipts and long lines.

With Kong? Cancelling an order and returning a payment is pain-free.

You can easily cancel part or all of an order and offer a full or partial refund as you need – all from your order page.

With all of your store’s sales and customer info stored in one central spot, there’s no need to hunt for a proof of purchase or to write out cheques and receipts for a refund.

Cancelling an order’s just a button click away.